“>Terms and Conditions of Sale

The Jacomo Paris e-boutique, hereinafter referred to as the “Site”, brings together in a single e-commerce site accessible via the following addresses: www.jacomo.com.

It is published by Laboratoires Sarbec SA, a public limited company with a share capital of 3,000,000 Euros, registered with the RC of Tourcoing under number B 342 324 761, with its registered office at Rue du Vertuquet – 59960 Neuville en Ferrain – France. VAT FR 84342324761. Unique identifier (IDU) with ADEME: FR210821_01TRVW

The Site offers cosmetic and perfumery products for sale to internet users, hereinafter referred to as “User”, browsing the Site.
The products are offered for sale for the following countries: France.

To place any order, the customer declares that they are of legal age, have the legal capacity to place an order or have parental consent.
It is specified that the products are intended for the user’s personal use, with no direct connection to their professional activity. As such, the maximum order amount may not exceed 500 Euros including tax, excluding shipping costs.

“>ARTICLE 1 – Scope of Application

These terms and conditions of sale apply, without restriction or reservation, to all sales of products offered by Laboratoires SARBEC on the Site corinedefarme.ddev.site, www.jacomo.com, and www.institut-phyto.com. Consequently, the act of a natural person placing an order on the Site constitutes full and complete acceptance of these terms and conditions of sale. They are accessible at any time on the Site and will prevail, where applicable, over any other version.
It is specified that the User may save or print these terms and conditions of sale. These terms and conditions of sale will be updated regularly. It is the User’s responsibility to ensure they have the most recent version.

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ARTICLE 2 – Products – Prices

2.1 Products

The products offered for sale by Laboratoires SARBEC are those listed on the Site, on the day of the User’s visit and subject to availability.

2.2 Prices

The prices of the products are expressed in Euros and include VAT applicable on the day of the order. The prices indicated on the Site do not include:
– packaging and delivery costs, which will be charged in addition, unless there is a special offer, and will be specified to the User when validating their order.
– any customs fees, which remain the responsibility of the recipient.
The current rate is the one indicated on the site.
SARBEC reserves the right to change its prices at any time, particularly due to price changes from its own suppliers.

“>ARTICLE 3 – Orders on the Site

The User selects on the Site the products they wish to order, according to the following steps:

Step 1: Selecting and adding products

If the User wishes to place an order, they choose the various products they are interested in and indicate their interest by clicking the “Add to cart” button.
At any time, the User can access a summary of the selected products, resume their order, modify it, or complete it.

For sample orders, these are limited to one reference per order, subject to stock availability. Samples are free and can be added to the order upon request during the cart validation step, in accordance with regulations (decree of April 23, 2024, L541-15-10 of the Environmental Code, governing the free distribution of samples). For all sample-only requests, these are offered under the same conditions; however, shipping costs of 1.50 euros including tax remain the responsibility of the customer. In the event of a stock shortage of the requested sample, the customer will be refunded the shipping costs incurred.

Step 2: Order validation

To validate their order, the User accesses their cart. A summary of their order then appears on the screen. If the list presented matches the selected products, the User validates the summary.
They must then identify themselves by accurately completing the form provided, indicating their exact delivery and billing details. They must also check a box indicating that they have read the Terms and Conditions of Sale.
Once all requested information has been completed by the User, they can confirm their order by clicking the “Confirm my order” icon to pay for their order.

Step 3: Payment

As soon as they validate the payment, the User returns to the site and then becomes the “Buyer”. Their order is recorded and becomes irrevocable. The order form is recorded in SARBEC’s computer records and is considered proof of the contractual relationship between SARBEC and the Buyer. Once payment has been validated, the Buyer receives by email, at the address indicated in the “my account” section, a summary of their order as well as an order number.
The sale is considered final only after the Buyer has received confirmation of the order from Laboratoires SARBEC and full payment has been received. Payment itself will only be considered final after actual receipt of funds by Laboratoires SARBEC.

“>ARTICLE 4 – Payment of the Price

The User uses one of the available payment methods to pay for their order. They click on the payment method button. They are then redirected to the Société Générale bank’s payment server. It is specified that the Société Générale bank’s server is highly secured to protect all payment data as effectively as possible, and at no time do the User’s banking details pass through the SARBEC Laboratories’ computer system.
Purchases on the site are made exclusively in Euros, by bank card (Visa, Eurocard/Mastercard) or by Paypal transfer, in full and in a single payment.

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ARTICLE 5 – Delivery in France (excluding overseas territories) and Belgium

The products purchased by the Buyer are delivered to the address indicated by the Buyer when ordering on the Site and according to the chosen delivery method.

5.1 Delivery methods

 We offer several delivery methods: Colissimo: 

You can choose a delivery method from the options offered:

– Home delivery without signature

– Home delivery with signature

– Pickup point at a post office

– Pickup point at a Pickup relay or Pickup Station locker

The rates of our carriers are here.

It is strongly recommended to choose the following delivery methods: pickup point (post office or merchant) or with signature at the location of your choice. Indeed, an order delivered without signature or delivered outside a So Colissimo pickup point against ID, and declared “delivered” by Colissimo, must be considered as definitively lost and non-compensable by their services if you have never received it. Laboratoires Sarbec cannot be held responsible, as ownership is transferred upon delivery of the package to Colissimo services.

Laboratoires SARBEC declines all or part of responsibility in case of excessive delay due to unforeseeable and insurmountable circumstances or force majeure.

Laboratoires SARBEC declines all responsibility in case of non-receipt.
After receiving the ordered products, the Buyer must check the condition and contents of the package. If a product is not suitable, does not conform to the order, or is damaged, simply contact customer service via the form provided on the site “contact us” or via the following email address: service-clients@sarbec.com. Laboratoires SARBEC undertakes to find a solution as soon as possible.

If items need to be returned to us, a return request must be made to our services (contact form) within 14 days of delivery. After this period, no claims will be accepted.

Unfortunately, we do not offer delivery of orders to military addresses.

5.2 Delivery times

We guarantee shipment of orders within 24 working hours from the time of order confirmation. The shipping time corresponds to the time between the validation of your order and the moment we hand over the package to the carrier.  Laboratoires SARBEC declines all or part of responsibility in case of excessive delay due to unforeseeable and insurmountable circumstances or force majeure.

The delivery times for Products correspond to the shipping times and do not include the order processing time. 
Delivery times vary from one sale to another and are specified at the order validation stage. 

Colissimo: average delivery time observed is 48 hours after the package is handed over to the carrier by Laboratoires SARBEC.

5.3 Product unavailability

Products are offered while stocks last. In case of unavailability of one of the products, the User will be informed. If not, after order validation and before delivery, by email. Laboratoires SARBEC undertakes to refund the amount of the unavailable product(s) at the amount debited from the Buyer’s account.

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ARTICLE 6 – Right of Withdrawal

The Buyer has a period of seven (7) working days from receipt of the package to return, at their own expense, the product(s) they ordered. This period starts from the day of delivery of the order. The product(s) must be returned complete, unopened, and unused in their original packaging to the following address:
Laboratoires SARBEC, Retour E-commerce, Rue du Vertuquet – 59960 Neuville en Ferrain – France.
If the above conditions are met, Laboratoires SARBEC undertakes to refund the Buyer within thirty (30) days the amounts paid by the Buyer.

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ARTICLE 7 – Transfer of Ownership – Transfer of Risks

The transfer of ownership of Laboratoires SARBEC products to the Buyer only takes place after full payment of the price by the Buyer, regardless of the delivery date of said products.
However, the transfer of the risk of loss and deterioration of Laboratoires SARBEC SA products occurs upon delivery of the products to the Buyer.

“>ARTICLE 8 – Responsibility of Laboratoires SARBEC – Warranty

8.1 Laboratoires SARBEC assumes, with respect to the client, responsibility for the products delivered in accordance with current French regulations, and therefore guarantees the client against any claim or demand, judicial or amicable, resulting from damage caused to property or persons by said products.

8.2 Laboratoires SARBEC also guarantees, in accordance with legal provisions, the client against any hidden defect affecting the delivered products and making them unfit for use, as well as any resulting harmful consequences. Laboratoires SARBEC only guarantees the client, for hidden defects that may affect the delivered products, within the framework of replacing defective products or parts making them unfit for use, without being considered by the client as responsible for any harmful consequences that these hidden defects may have caused.

8.3 The products sold on the website comply with current regulations in France. The client is solely responsible for the choice of products, their storage, and their use. Even though it is recommended to use a cosmetic product or perfume within 6 months after opening, you can extend its shelf life by keeping it away from heat and light, in a cool, dry place.

“>ARTICLE 9 – Data Protection and Privacy

9.1 Personal information

In accordance with Law No. 78-17 of January 6, 1978, it is recalled that the personal data requested from the client is necessary for processing their order and is intended for internal use by the supplier. The client therefore has the right to access, modify, rectify, and object to information concerning them. They may exercise this right by writing to:
Laboratoires SARBEC – E-commerce Service – Rue du Vertuquet 59960 Neuville en Ferrain; or by email to service-clients@sarbec.com.

9.2 Cookies

The site uses different types of cookies.

“>ARTICLE 10 – Applicable Law

All clauses contained in these terms and conditions of sale, as well as all purchase and sale operations referred to herein, are subject to French law.
Any dispute between the parties that cannot be settled amicably will be subject to French law.